At Sailor Made Custom Woodworks, we take great pride in creating custom-made products that are tailored to your unique preferences and style. We understand that occasionally, you may need to return an item due to unforeseen circumstances. To ensure a smooth and fair return process, we have outlined our Return Policy below:
- Eligibility for Returns
We accept returns for custom-made products under the following conditions:
- The product is defective or damaged upon receipt.
- There is a mistake or error on our part in creating the custom product.
Custom-made products that are not eligible for return include those that are personalized with names, dates, or custom artwork that cannot be resold.
- To initiate a return request, please contact our Customer Support Team at 321-610-7652 within 14 days of receiving your product.
Provide your order number, a detailed description of the issue, and clear photographs illustrating the problem. This will help us assess your request promptly.
If the return is due to a mistake or defect on our part, we will provide a pre-paid shipping label to attach to the shipping box.
Please ensure that the product is securely packaged using the original packaging material to prevent damage during transit.
We are committed to providing you with high-quality custom-made products, and we aim to resolve any issues with your purchase in a fair and efficient manner. Thank you for choosing Sailor Made Custom Woodworks.